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Lofta Branded Programs

Terms and Conditions

Lofta Best Price Guarantee

If you find the exact same product advertised by Lofta at a lower price within 30 days of your purchase, we will happily match the lower price plus give you an additional 5% off your purchase of that item. Please note that shipping and handling fees are taken into consideration in calculating the Best Price Guarantee. For example, if the competing price includes a shipping charge, we will calculate the total price difference, including shipping.

We may also require:

  • Verification of the offer
  • Verification that the offer is made by another authorized dealer of the product
  • Verification that the offer follows manufacturer pricing guidelines and policies
  • Verification that the item is in-stock

The Low-Price Guarantee excludes clearance, closeout and returned items. Other restrictions may apply, but we are happy to answer all your questions about this program. Just contact a Lofta Product Champion via live chat on this website, email at sleep@lofta.com or by phone at 800-698-8000. The spirit of this program is to earn your business and to ensure your complete satisfaction.

Lofta 30-Night Satisfaction Guarantee

At Lofta we demand your satisfaction - always. That’s why we created the Lofta 30-Night Satisfaction Guarantee. If you are not completely satisfied with any item purchased from Lofta, return the item(s) within 30-days for a full refund-no questions asked.

Here is the fine print:

  • Your Lofta 30-Night Satisfaction Guarantee commences on the day that the shipping company (UPS, Federal Express USPS, etc.) documents that your order was delivered. This does not necessarily mean the day that you physically received or opened the package. The delivery date and time recorded by the shipping company defines the official date of delivery which is the first day of your Lofta 30-Night Satisfaction Guarantee.
  • If you are not completely satisfied with some or all of your purchase you may return the items to Lofta for a full refund, exchange or credit.
  • All refunds are credited back to your original form of payment - no exceptions.
  • Any shipping costs paid on your original order will not be refunded under this program.
  • All returned items must be received by Lofta within the 30-day period as defined above.
  • You are responsible for paying for the return shipping or if you request that we send you a return shipping label we will deduct the actual shipping costs associated with that label from your refund.
  • Items returned must include all original packaging, manuals, documentation, parts and components. Your returned item(s) should be as complete as they were when you received them. Should your return not be complete as described herein you will have the option of receiving the returned items back with no refund or we may, in some cases, present you with an option to except a lesser refund amount than original cost.
  • Upon receipt of your return, Lofta will inspect the contents of the items returned. In the case of a dispute as to what was contained in the package Lofta has the FINAL say.
  • Lofta is not responsible for your return until which time it is received by us. We strongly suggest that all returned packages sent by you require a signature from us so that you have a method of proving that we in fact received your shipment. This may be important in the unlikely event of a dispute.
  • To prevent abuse of this program the Lofta 30-Night Satisfaction Guarantee cannot be used by the same customer more than once on the same product.
  • In some rare instances Lofta may disqualify a product from the Lofta 30-Night Satisfaction Guarantee. In these cases this will be clearly indicated at the time of purchase.
  • The Lofta 30-Night Satisfaction Guarantee is designed to allow Lofta customers to achieve confidence in the products they purchase from us without becoming financially obligated. We ask that you respect this program and use it with integrity. The program should not be used to satisfy a temporary need for a product with the intention of returning the product after the temporary need is satisfied. Thank you in advance for helping us maintain the availability of this program.
  • The Lofta 30-Night Satisfaction Guarantee may sometimes be referred to in other ways such as, the 30-Night Risk Free Trial. In such cases these program policies apply equally.

Lofta LoftUp CPAP Upgrade Program

Lofta is committed to doing everything possible to ensure our customers always have the latest and most advanced therapy equipment. We know it is not always possible or practical to upgrade your CPAP device as often as you would like. This is why we introduced the LoftUp CPAP Upgrade Program: to make the latest sleep therapy technology accessible to our clients.

How the LoftUp CPAP Upgrade Program Works:

  1. Purchase any new CPAP therapy device from Lofta
  2. Enjoy our Lofta 30-Night Satisfaction Guarantee and if you are not completely satisfied return your purchase for a 100% refund-no questions asked (please reference the Lofta 30-Night Satisfaction Guarantee policies above). If you return your new device for any reason you will no longer be eligible for this The LoftUp CPAP Upgrade Program.
  3. After your Lofta 30-Night Satisfaction Guarantee period has elapsed you will have 90-days to ship us your CPAP device. If you do not ship us your CPAP device within this period of time you will forfeit your eligibility to receive the Lofta $200 Digital Gift Card offered under the LoftUp CPAP Upgrade Program
  4. Once we have receive your CPAP device we will send you, within 7-days, via email your Lofta $200 Digital Gift Card, which may be used anytime in the future for anything Lofta sells. Your Lofta $200 Digital Gift Card, may be used for a single purchase or may be used for multiple purchases until it is depleted. Any refunds due from returns of purchases made with your Lofta $200 Digital Gift Card, will be credited back to the same or a new Lofta Digital Gift Card.

What you need to know:

  • There are no restrictions on the condition, make or model of the CPAP device used to qualify for the LoftUp CPAP Upgrade Program. Send us what you have.
  • Do NOT send us masks, tubing or hoses.
  • Your trade-in should include the device, humidification components and power supply cords if at all possible.
  • We do not want you to send us your trade-in device until you are 100% sure you love your NEW device. For that reason we cannot send you your Lofta $200 Digital Gift Card, until the Lofta 30-Night Satisfaction Guarantee has been completed and we have received the CPAP device you are upgrading.
  • If you wish to waive any remaining time on your Lofta 30-Night Satisfaction Guarantee you may send us your trade-in CPAP device early. Your LoftUp Return Kit will have a section on the paperwork where you will be able to waive your continued participation in the Lofta 30-Night Satisfaction Guarantee. Should you choose this option just send us your trade-in device at any time and we will issue you your Lofta $200 Digital Gift Card within 7 days of receipt.
  • Once we receive your trade-in device it is not possible for us to return it to you.
  • Your Lofta $200 Lofta Digital Gift Card can only be used for future purchases from Lofta and cannot be applied retroactively to purchases made prior to the issuance of the Lofta $200 Digital Gift Card.
  • You will be required to complete paperwork associated with this program which must be included with your LoftUp CPAP Upgrade Program return package.
  • The Lofta $200 Digital Gift Card shall be deemed adequate compensation for your trade in device and no further compensation will be considered.
  • We reserve the right to limit the number of times a customer may participate in the LoftUp CPAP Upgrade Program
  • Under no circumstances may the LoftUp CPAP Upgrade Program be combined with any other Lofta promotions or offers.
  • Lofta will attempt to donate CPAP devices received under the LoftUp CPAP Upgrade Program to organizations equipped to re-purpose said devices so that they may be used by individuals that qualify for assistance offered by the organization.